Terms & Conditions

DELIVERY

UK postage price is £2.50 on orders under £10.00

Free UK delivery on orders to the value of £10.00 and over.

Please allow 2-3 working days for your delivery. If for any reason we are unable to fulfil your order you will be notified immediately with an expected due date and you will be given the option to either change or cancel your order.

For International postage costs please email info@sandramoore.co.uk Overseas delivery takes approximately 2-4 weeks once the order has been shipped.

RETURNS

Cancelling your Order

You have the right to cancel your order within seven days of receiving your purchase and you will be entitled to a full refund including the delivery cost of the order. If you wish to return an item please email info@sandramoore.co.uk within seven days of receipt. Returned goods must be in their original packaging, unopened, unused and in re-saleable condition. Items lost in transit will not be our responsibility.

Refunds are made via your original payment method and will be processed within 28 days of our receipt of the returned goods.

Damaged or Faulty Goods

If your order arrives damaged or faulty please inform us by emailing info@sandramoore.co.uk within 7 days of receipt and arrangements will be made to send a replacement. If damage has been caused whilst shipping please retain all packaging materials as the delivery company may request to see evidence of the damage.

CONTACT US

If you have any questions regarding the purchase, or the return of an item, please email info@sandramoore.co.uk and we will respond as quickly as possible.

TRADE ENQUIRIES

Trade enquiries welcome: email info@sandramoore.co.uk